Manager, Professional Practice & Client Experience

Reporting to the Director, Health Quality Simcoe, the Manager, Professional Practice & Client Experience provides oversight and leadership in support of quality assurance, evidence-based regulatory compliance, credentialing, and data-based gap analysis and action plans. Working closely with both operational leadership and an interdisciplinary cross-divisional teams (e.g., Physicians, Paramedics, Long-Term Care, and Senior Services), this role supports the creation and ongoing development of integrated care pathways, care models, and best practices, policies and procedure oversight, project coordination and facilitation, with a continuous quality improvement lens.

The incumbent will support clinician engagement by fostering a collaborative inter-disciplinary approach to addressing workflow requirements using evidence-based best practices. The incumbent will work collaboratively with all branches of Health Quality Simcoe, Health Systems Integration and Planning, Long-Term Care and Seniors Services, Paramedics Services, and other internal and external partners, to support an environment of quality clinical care and effective service delivery.

For more information, download the job description.